Refund policy

Return & Refund Policy

We want you to love your GameTime gear! If you’re not fully satisfied, here’s how returns work:

• Return period: 14 days from delivery.

• Condition: Items must be unused, unwashed, and in their original packaging with tags attached.

• Exchanges: We’re happy to exchange sizes if stock is available.

• Refunds: Refunds will be issued to the original payment method once we receive and inspect your return. Shipping costs are non-refundable.

• Non-returnable items: Sale items and gift cards.

• Return shipping: Customers are responsible for return shipping costs unless the product is faulty or incorrect.

  To start a return, email us at mattie@itsgametime.co.nz with your order number.